Webmail/Telus email is currently down.

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TELUS Employee

Webmail/Telus email is currently down.

Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!

Friendly Neighbour

Re: TELUS email oos

Still down here in Langley east

 

Ambassador

Re: TELUS email oos


@geodoc wrote:

8:25 PM in Vancouver. Service partially functional. Webmail able to log in, but keeps dropping off to log-in page. POP (Outlook) able to receive, but not send.


Mine is the opposite Outlook seems good now but Webmail just boots me out after hanging on login...would like to setup Email forwarding this is getting pretty ridiculous.

Advocate

Re: TELUS email oos

Mine's still down, has been for a f'n week...

Coach

Re: TELUS email oos

My telus webmail in Vancouver appears to be restored to full functionality. Panel on left is present. I can now write, reply, forward and delete emails. Options are accessible and I was able to successfully import my Address Book from Thunderbird.

 

However, my telus.net account is still down.

 
Coach

Re: TELUS email oos

A caveat to the above. I don't know if I have received all messages that were sent while both email and webmail were down.

Resident

Re: TELUS email oos

I'm also in Kamloops and haven't had email since 7:02 pm on the 14th. Not impressed
Friendly Neighbour

Re: TELUS email oos

Saturday Aug 17, 07:42, still down here in Langley
Resident

Re: TELUS email oos

Hi here in High River! My e-mail has been down since last week Friday! What gives?

Resident

Re: TELUS email oos

I do not know where the 90% came from but no one I mean, not a soul I know who has Telus webmail can access it. I am sure you are counting everyone who was not affected by this issue in the first place. A couple of numbers I would like to see is firstly of the people who were initially affected by this outage, how many of them have access at this moment and secondly what % of users in each province are connected and able to receive and send an email. Then we would see where you really are at with this problem. And do not say these numbers are not available it is just that the big girls and boys in the boardroom do not want you to see them. They are available and if not you folks are way, way, worse off then I thought. By the way, numbers are very seldom rounded up to such a convenient %. One of the big issues you folks have is that so many of your users are in Alberta and Sask which have the largest % of the population that have a degree or diploma, as a result, you have many people who know exactly what is going on because they sat in the same classes as your service techs and Engineers. You can not get away with a polite email saying sorry people want answers and it seems a lot of people who signed up for your internet service were told things that were absolutely false about your system. As a result, the chickens have come home to roost and it is not a pretty sight. So someone's head is going to have to roll on this one, it had better be at the rank of VP and not some poor little manager that the beancounters would not give enough money to fund their projects resulting in the projects could not be built out very easily over time. This is the result. Enough is enough off to bed I go dreaming that the email will be functioning when I wake up. Thank you for reading this if you are human. If Telus is trying to read all these emails using A. I. good luck getting that to work out.

Coach

Re: TELUS email oos

Why should we believe this post? Telus has been posting this message that most customers have access for many hours on their outage page. If they could restore service to most of their customers that long ago, only incompetence would prevent them from restoring service to the remainder.

 

This is the second lengthy email outage in recent weeks and it is completely unacceptable. One can only hope that the CRTC launches an investigation and orders telus to compensate its customers for this loss of service.

Resident

Re: TELUS email oos

Maybe Telus is having trouble getting replacement hardware from Huawei because of Trump’s Chinese trade tariffs... ;-)

Resident

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Mine has been down since Wednesday @ 9:52 am.  We don't even live in Calgary anymore, so why is my email account still tied to that server???? 

 

This is getting ridiculous!

Coach

Re: TELUS email oos

Approaching 48 hours without email service in Vancouver. This is not getting ridiculous. This is absolutely ridiculous!

Resident

Re: TELUS email oos

Terrible communications strategy, Telus... or should I say, Won't-Telus?

Highlighted
Resident

Re: TELUS email oos

The good news is I won't be getting my Telus bills because I am paperless........does that mean I don't have to pay for the service I haven't received for the past three days?????

Neighbour

Re: TELUS email oos

I was sort of thinking the same until I checked my (still mot working) e-mail this morning. No word of a lie, the only thing in my Inbox was my Telus Mobility bill.

Too bad it’s been three days and counting and they still can’t figure out how to get the rest of my e-mail through.... :-(
Ambassador

Re: TELUS email oos

Abbotsford still down...now they say it's due to Cable theft....it's taken them 3 days to figure that out ?  Also on Status page..only showing Surrey as affected area...Guess the rest of us don't exist any more.

Connector

Re: TELUS email oos

I appear to no longer be part of the 10% (for now). As of about 10:00 AM 08/17 both webmail and POP mail are functional. Question is what measures is Telus going to take to ensure that this never happens again? I guess we can't know. Question now is whether to switch to a provider that has a better track record or stick with Telus and hope that this was a wake-up call for them.

Neighbour

Re: TELUS email oos

For me here in Edmonton, it looks like I now have (limited?) connectivity to my telus.net e-mail address through my iPhone, however my crusty old telusmail.net addy—which I originally got with my cell phone back in the day and still use as my main account—is still MIA.

Additionally, there continues to be no joy trying to log into either of my Telus webmail accounts via the internet as, invariably, I wind up at the “we can’t find that page” part of the site.

Fingers crossed, all of their e-mail server data will eventually come back online—including the accounts that date back to a time when Telus’ service was actually decent....
Neighbour

Re: TELUS email oos

Still down in Kamloops with Webmail page not available. However after the last big outage a month or so ago, I had set up forwarding from my telus email to another account.  This morning I received 2 telus bills and one promo from telus that were forwarded. Other messages are still missing.  Just read Telus' online apology - how about giving all their customers $10 off instead of the few that were stubborn enough (and had the time) to sit on hold waiting for a customer rep