Webmail/Telus email is currently down.

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Tony4
Connector

I have other email addresses which are active. The one that is broken is my main one. All my contacts are there, all my historical information. Also it's the only address that most people, companies etc have.

polecat
Ambassador

@Tony4  It was just a thought Tony but i only have a basic home account. Its beyond me why some will work and some won't possible problem in the program in the computor you are using. Good luck. Polecat

 

Hinton
Connector

@Tony4 wrote:

I have other email addresses which are active. The one that is broken is my main one. All my contacts are there, all my historical information. Also it's the only address that most people, companies etc have.


I'm in the same boat, one (my main account) of three email accounts won't work. The only difference I can see is this account has a bunch of emails that were restored by Telus early in their efforts to fix the problem. These emails have no real content and show "Missing Blob for item nnnnn" in the body of the email when viewed in webmail. The Seamonkey email client gives an error " Mail server mail.telus.net responded: No such blob: mailbox=19015, item=11941, change=26168" .

 

I can only view them in webmail but not delete them.

 

 

canagel
Resident

Yes we have been having this same problem for days now.  Log in and it kicks you back to login screen.  Very frustrating.

Fisherguy
Advocate

My email has been back up and working for a while but lately my MS Outlook has been giving me an incoming pop3  error, with "no such blob", don't know WTF is going on..?

Highlighted
outatune
Connector

@Fisherguy 

Mine is same thing, functions and so far as I know have not missed any incoming but get that POP3 server error as you describe every time I use outlook. From following the posts on here I suspect I will have to bite the bullet and sit through a call to the tech assistance to reset the outlook program and clear the clutter left from the big crash. More annoying is the online webmail that is very hit and miss for deleting spam and classifying read from unread mail. 

Telus has pretty much hit bottom on the competence scale, below bottom on service and response and will not be in any future plans for upgrades or changes in our telecommunications systems. This whole episode just leaves me shaking my head, very sad ….

MrE
Advocate

@Fisherguy 

 

Good luck with the call to telus. @ET  (telus community manager? where he go?) talked me into phoning again in a personal mail. A total waste of about an hour. The outlook errors clearly show Telus POP3 server responding with "internal server error". I suspect everyone gets them but most mail clients do not report  it. People think they have no mail to retrieve  but ... it's just that Telus email is broken. Intermittent problems they are well aware of but for some reason can't or won't fix. 

 

PS: Shaw has many promotions for new subscribers. 

Fisherguy
Advocate

OK, not gonna call 'tech support' then unless I can get patched through to  'tier 2'  right away..  Will try googling the problem, but am hoping someone with more techno-smarts than me will post a cure to the problem.


My email seems fine but that error message just bugs me.

Also interesting is my wife's Outlook is not having the problem, she is one of the lucky ones who's email was only down for 1 day, mine was down for 11 or 12 days.

MrE
Advocate

@Fisherguy 

 

 Since so many of us are having the problem, and since the POP3 server is responding (telling us) it has Internal Errors, changes on your end is not likely to help. Maybe you can turn off the requester but that's like putting a piece of tape over the trouble light to fix your car ...

Tony4
Connector

Almost 8 weeks now. My folders and all email be4 last Monday still missing. They moved me to a new server Monday and an escalation manager called last Tuesday. Said recovery would be finished Tue, latest Wed.  heard nothing since...   Sigh...

MrE
Advocate
ATTENTION ANYONE STILL EXPERIENCING PROBLEMS WITH TELUS EMAIL How to Make a Complaint about your Internet Service Internet service providers compete to have you as a customer. When businesses compete, the CRTC does not intervene in the retail rates that are charged to customers. The CRTC is also not directly involved in their billing and marketing practices, quality of service issues, and customer relations. We encourage you to contact your provider to resolve your specific concerns. You may also contact the Commission for Complaints for Telecom-television Services (CCTS). The CCTS is an independent agency mandated to help resolve eligible consumer and small business complaints relating to certain retail telecommunications services. You can submit your complaint directly to the CCTS by clicking on the following link: https://ccts-cprst.ca/complaints/complaint-form You can also contact the CCTS using the following methods: Online: http://www.ccts-cprst.ca By email: response@ccts-cprst.ca By telephone: Call, toll free, 1-888-221-1687 By fax: 1-877-782-2924 By mail: CCTS, P.O. Box 56067 - Minto Place RO, Ottawa, Ontario K1R 7Z1 by toll-free TTY: 1-877-782-2384
DougSmythies
Connector

Since I last reported, weeks ago, things remain the same. I always get an error reported by outlook, and have become numb to it.

I never get the LOGIN failure that @MrE reports, but have had one more LDAP related error:

 

2019-10-03 08:12:58.639800 -ERR system failure: unable to lookup account via query: ... message: LDAP error: - unable to get connection: ldap host=: An I/O error occurred while trying to read the response from the server: java.net.SocketException: Connection reset

 

And I still have 10 e-mails dated August 9th that i can not get rid of.

I have never heard anything about any rebate or reduced bill.

 

sandrakay
Resident

I have been having the same problem since 16th August and although I;ve spoken to Telus loads of times I just get the same answer telling me how mich they are trying to sort it out. Thet did actually admit this could go on untill Christmas and after

rwoods
Resident

I did this too but I don't think it really does much. Telus have their backs covered in fine print which their support staff are trained on reminding people. I found the better solution here was to migration my address to a premium mail service that specializes in email. I found migrating over to Thexyz an easy and painless process. Now I can send and receive email again.  

Tony4
Connector

Well, another month has gone by. Still no emails recovered. Try calling in weekly. They treat me like its a new problem every time and promise to escalate problem. Never heard back. For a month!!!! Even loyalty didn't want to talk to me and just passed me back to tech support..    sigh...  Pathetic.

MrE
Advocate

The POP3 server still rejects logins several times a day. I  emailed for an escalation ...

 

"Send us an email

If you’d prefer to connect with us through email, simply fill out the form below and the TELUS Management Escalation Team will respond within one business day. "
 
The response was longer than "one business day" but I was contacted by a manager who said he will have a support / email troubleshooter contact me. A week later I contacted him back to say no one ever got back to me. He said now he will send it to tier two (interesting side note support previously told me on two occasions there is no such thing as tier two support). That was a few days ago and I'm still waiting.
 
So there are managers who seem to care but Telus seems unable to follow through on any of the promises it makes.
 
Bruce5m
Resident

My Telus email account hasn't been functioning since Aug 15 - just over 10 weeks.

  

Luckily, I started forwarding all email to a Gmail account on Aug 19 and it appears to be working so that I can receive emails addressed to my Telus account.  I'm not sure where my email between Aug 15 and Aug 19 ended up.  

 

Since Telus has been providing assurances that "TELUS team members are diligently working around the clock and continue to make progress on restoring the remaining 0.5% of customers who continue to be affected by the recent TELUS.net outage." I had been continuing to rely on my Telus account as my primary account, but I sent / received email forwarded via Gmail.   

 

https://www.telus.com/en/internet/email-outage

 

I've noticed that the above update hasn't changed since mid-September.  They used to put a date on the message, but I haven't seen a date on the message since mid-September.

 

I've corresponded regularly with Telus tech staff, but their response has been abysmal.

 

Here is the situation:

  1. I can log into my webmail Telus account.  But, my Inbox only shows messages received before 6:00 am on Aug 15.
  2. I can send and receive messages under my Telus address via Gmail since I managed to log into my Telus webmail account and had all my incoming email forwarded to my Gmail account.
  3. I seem to be receiving forwarded emails in my Gmail account.  However, all senders receive the following message from Telus:

From: Mail Delivery System <MAILER-DAEMON@XXXXXXXXX.email.telus.net>
Date: 
Subject: Undelivered Mail Returned to Sender
To: <>

This is the mail system at host XXXXXXXXX.email.telus.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

 

It seemed to me that the problem could be fixed if Telus simply transferred my mailbox account to a new server. 

 

But, for some reason I have been stuck in limbo for 10 weeks, and every time someone sends me a message, they get an "Undelivered Mail Returned to Sender" message and I have to explain to senders that I actually got the message.  I've explained to Telus many times that I am actually getting emails via Gmail.  But, Telus has responded that it isn't possible for them to stop sending this auto-message.

 

As a result, I'm now in the process of moving my primary email service to Gmail, and will not be using Telus moving forward.  But, it's a lot of work because I need to create a new account for most internet services (I can't just simply change my designated email address).

 

I am frustrated beyond belief.  Is anyone else out there in "the remaining 0.5% of customers who continue to be affected by the recent TELUS.net outage" ?

Tandy
Connector

Bruce5m:  I have not been able to download via POP3 to my Mail client on my iMac since Aug. 15.  My phone calls to Telus result in being told to be patient.  Luckily webmail is working for sending and receiving, but that's not where my filing system is.  Sigh.

 

I do have several gmail accounts but they are for different purposes and I don't want to have to abandon my Telus account.  

 

 

Bruce5m
Resident

Tandy - I feel your pain. I didn't want to abandon my Telus email account either - it's been my primary account for 25 years.  But, it's now been 11 weeks of hassle - and it's been embarrassing to explain to friends and family why I have put up with this problem for so long without switching to another service.  

 

For what it's worth, I sent an email to Telus via:

https://www.telus.com/en/support/contact-us/email

 

And, I got a response that they are looking into my file.  We'll see if it amounts to anything.

 

Good luck !

UNIVAC-9400
Resident

I went thru the summer fiasco and eventually got my emails.  However, since last Saturday, I haven't been able to download my telus.net emails via pop.telus.net (webmail is fine).

I spent a few hours on TELUS chat this am, but they weren't able to help me without bumping me up to TELUS tech support which we didn't yet get around to.

FWIW, www.isitdownrightnow.com reports that pop.telus.net is down for everyone.

Am I the only one who's having a POP issue?  Did I miss a memo recenly?

 

 

bryan