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Waiting time to speak for represenatives

Kim62
Just Moved In

We recently changed our services from Rogers and Shaw and over the past two weeks I have spent more time on hold with Telus then I have with Rogers or Shaw in almost 20 years

Is the customer service really this terrible that wait times are 1-2 hours everytime?

We are very seriously considering going back to shaw  and rogers very quickly

 

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

When they are busy, yes. However, I’ve never waited more than 30 minutes, and usually less.

 

NFtoBC
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xray
Guardian
I use the online chat to contact TELUS. Sometimes there's a wait sometimes it's quick. I rarely try to contact them during office hours because that's when everyone else is trying to contact them.