04-20-2019 11:29 AM
04-20-2019 01:36 PM
Some switches are better able to pass the multicast TV signal than others.
What exactly is the error you see?
04-20-2019 02:19 PM
04-20-2019 02:31 PM
You would need a switch that supports multicast for the TV box to continue functioning properly. Telus installers use a gigabit switch from ZyXel but they are about to roll out a new switch by a different company. If your install was recent and you have the business card of the tech who did it I would give them a shout and see if they can drop one off for you. Otherwise you'll have to get your own as calling in to Telus to request this will most likely result in a billable dispatch.
04-20-2019 05:25 PM
I have one of the Zyxel switches. I've had zero issues since it was installed behind my PVR. My old Linksys switch couldn't handle things and started malfunctioning after a number of months.