I am contacting you all on behalf of my sister in law. She has Telus as an Internet service provider, and uses Actiontec V1000H router to connect wirelessly to the Internet.
She has a son, and she wants to restrict wireless Internet access on his laptop, so I connected to the router and following the instructions in the manual, I went through the Advanced settings feature, and set up Scheduling Access, with the following rules -
Device Access Restriction List
Device Name MAC Address Allowed Days Allowed Time
Noahs-Labtop 30:52:cb:47:60:61 MON,TUE,WED,THU,FRI,SAT,SUN 10:00AM to 12:00PM
Noahs-Labtop 30:52:cb:47:60:61 MON,TUE,WED,THU,FRI,SAT,SUN 7:00PM to 9:00PM
The problem we have is that despite entering his MAC address correctly, at the times when Device Access is supposed to be restricted, he is still able to access the Internet.
Can you please tell me if there is something I need to do to the laptop or the router in order to enable the restrictions ?
I did contact ActionTec to ask for assistance, but they came back with the following reply -
Actiontec Support Team response is:
Currently we have no support for this product. We manufacture the hardware, but TELUS purchased all rights to design, programming, warranty and technical support. You would have to contact TELUS for any issues.