So i signed up for the upgrade when they came to my house, and they said i already had the right modem so nothing would have to change. but 5 days later my download speeds are the same. And when i get on the website and check my account it says i have 150 internet but its showing i only have 450 gb data cap per month, and it's supposed to be 1tb. Does it just take awhile to change over or do i have to get someone to come in.
Solved! Go to Solution.
Although it may take a few days to a week for the change to be processed, you should not need a change of modem. The 450 GB may be because you changed part way through the month, and your data volume has been prorated for a bit less than half the month (14 days). You should be seeing your updated download speeds, though. What are you seeing on speedtest.net and what was your previous speed?