Unfair Internet Overage Charges For Rural Customers Stuck on 1, 3, 6, Mbit Plans.

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Resident

Ok, so as far as I can see, this is the most unfair thing to rural customers who are not served by Optik, or Fiber to the cabinet. SO because Telus can only provide our area with a 1, 3 or 6Mbit DSL service with 30, 60, or 100GB per month, our hands are tied. If we were able to get a 25 megabit plan with 250GB per month or the 50mb plan with 400 this wouldn't be an issue. So customers here get charged 52.00/mo for internet 6 in a bundle, or 57.00 stand alone. Now your saying because TELUS can't provide a faster package to me and I'm stuck with a slow crap 90's era DSL plan with 10 year old data caps from when the service was turned on in this town that it's my fault I'm using 150-200 GB more data? I would go for a plan that offers more GB of monthly data BUT I DON'T QUALIFY!. And neither do the hundreds of other people in this area that I speak for. So now if I wanted 250GB of monthly Data, I would have to pay:

 

1. If I'm a customer stuck on the 6Meg Plan (who's data caps have been 100gb probably for 10 years) because I Don't qualify for anything faster: 100GB PLAN =  57.00 +5.00, +10.00, +10.00 = 82.00/mo for 6Mbit internet with 250GB of monthly Data. DOES THIS SEEM FAIR? THATS 14.00 A MONTH MORE THAN THE 25 Mbit PACKAGE. AND 1.00 a MONTH LESS THAN THE 50 Mbit PACKAGE, that we CAN NOT GET, because some corporate schmuck is lining his pockets instead of updating the DSLAMS in rural areas. I see that the town next to us is getting Fiber to the houses this year. What about us. Can't we at least get Fiber to the Cab upgrades? Or an update at the same time??? If people had the choice to go to a higher package so they never ran over their measly 60-100GB data cap, I'm sure they would.

 

And how sweet of TELUS to charge the small towns like us starting in MARCH instead of JULY for internet data Overages. The least Telus could do is give everyone on the slow crappy plans 250gb of data to match the service that we can't get. This is petition worthy, and maybe even deserves a call to the ombudsman.

 

 

 

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Community Power User
Community Power User

Complain to the  crtc it will fall on deaf ears here.


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TELUS Employee
TELUS Employee
Hi @JDeluca, you can add an unlimited add-on for $10 per month.
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Resident

ET I would like to know where you are getting this false information.  Here is the direct quote from the telus page on what the fees will be. 

"TELUS is introducing clear and simple usage-based Internet charges for home Internet customers who exceed their monthly data plan allowance, starting on March 2015 bills. The new charges are designed to ensure the amount customers pay for internet service reflects their actual data consumption – you pay for what you use. For customers who go over their monthly data allowance, TELUS will charge an additional $5 for the first 50 gigabytes (GB) of data, and $10 for each additional 50 GB. We are also introducing unlimited data add-ons for $15 a month for customers with TELUS TV, $30 a month for other Internet customers."


So because i dont have telus tv, my charge for unlimited on the internet 6 plan that currently is 57.00/mo. Will be 87.00 a month for 6 megabit internet as it says 30.00 for "other internet customers" Thanks for charging me 5 dollars more a month for internet 6 than what internet 50 is worth. SOUNDS LIKE A GREAT DEAL TO ME.  Not!!!!!  HOW IS THIS JUSTIFIABLE??

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TELUS Employee
TELUS Employee

@JDeluca If the highest plan you can have is internet 6, they you can have the unlimited add-on at $10 instead of $30. Call 310-1212 or reach out to the TELUS chat team to get it added. www.telus.com/chat

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Neighbour

@JDeluca sounds like time to jump ship!

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Helpful Neighbour

Thanks ScottyJ ---but I was not referring to mobile free data---I was referring to home internet service free data.That appears to be where the money is for Telus. Telus provides 6 Internet packages with free data ranging as follows: Telus 1--15 free G data, Telus 6--100 free G data, Telus 15--150 free G data, Telus 25--250 free G data, Telus 50--400 G free data and Telus 100--500 G free data. Most customers now use the internet to do banking and pay their bills online, check out news and weather online, use email instead of snail mail and watch the odd TV series or movie that they get from servers like CRAVE--- SHOMI and NETFLIX . Telus suggests it take 700 M to download a movie and 3 G to watch 1 hour of NETFLIX/CRAVE or SHOMI. In a one month period, it does not take long before you exceed the free data offered by Telus which eventually results in and additional charge to a maximum of $75 over and above your regular Internet fee for the month. That is a real slap in the face by Telus to their customers!!!! Yes I realize that come March 30th; customers will be able to purchase unlimited data at the rate of $15 per month ( if they have Telus TV service) OR $30 per month if they don't. However, the free data allowed by Telus should be in Terabytes not Gigabytes. Gigabytes may have been sufficient for the 1990's early 2000----BUT customers need Terabytes for use in the 21st Century. Maybe you should re-post this in a more appropriate blog---to reflect Home internet rather that mobile phone data!!!!!

Cheers,

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Helpful Neighbour

ScottyJ---further to my recent post--- the cost of Internet is outrageous unless you bundle it with home telephone/cell service and TV service. Not all customers want TV because of the commercials and the TV packages do not offer the customers the channels they want to watch unless they pick one or all of the packages offered by Telus.

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Helpful Neighbour

Sorry ET but as a moderator you have your facts wrong. The unlimited add-on for data is not $10. The unlimited add-on is $15/month IF you have TV service with Telus---otherwise it is $30/month.

Further more the free data should be in Terabytes NOT Gigabytes. 

Telus should take the lead with Terabyte free data and put shame on the competition by getting into the 21st Century 

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Helpful Neighbour

ET---just another example of GOUGING money from customers by Telus and other service providers----Not unlike the oil companies we all hate!!!!!!!!!!!!

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TELUS Employee
TELUS Employee

Hi @ dukeebony, Crave TV isn't taking away data from your internet plan as it's TV based - On demand service, Netflix is an App and will use data from your internet plan.  If the fastest internet available at your location is the Internet 6 plan, then you are able to get the unlimited data add-on for only 10$ per month. If all the plans available at your location then you can either change plan or get the unlimited add-on for 15$ if you're subscribed to Optik TV or 30$ if you aren't

 

Please make sure you keep this conversation constructive. Here's the link to our Neighbourhood House Rules.

 

Thank you,

 

ET

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Helpful Neighbour

Hello ET and thanks for your soft approach. I have read your house rules and apologize for the reference to gouging.

Can you please advise whether Telus is considering to take the lead in the industry and increase the free data from Gigabytes to Terabytes; which many of us feel is a more in line with users desires; BUT not by  increasing the monthly cost of Internet services. I have been a Telus user for many years---am satisfied with their service but think internet services for the Telus 25,50 and 100 services should be in terabytes.

Lets see what other users have to say????? 

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Helpful Neighbour
Hello ET. Please accept my apologies if I went outside the parameters of House rules. Dukeebony

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Community Power User
Community Power User

Can you please advise whether Telus is considering to take the lead in the industry and increase the free data from Gigabytes to Terabytes; which many of us feel is a more in line with users desires;

Telus will not pre-announce such info here, look to their media pages for news releases, where it will happen first, followed by their Twitter and Facebook feeds.


I would expect that Telus has a pretty good handle on data volumes consumed by their customers, and these caps will affect only the greatest volume users. Those who want to use Internet-based video delivery instead of cable, satellite or fibre, will likely find their data costs climb the greatest. Those who are not consuming those volumes of video data will likely stay within their data limits; those using video data sparingly and an existing TV source for much of their video viewing will also have little trouble meeting their usage allotment, leaving only the "cable cutters" and those running commercial data volumes hitting their caps.

 


NFtoBC
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Rockstar

@dukeebony you can go from gigabytes to petabytes if you want...for the low low price of $15/th (with optik) or $30/mth extra without it. Technically, telus has already done what you're asking for. 😛 

iPhone power user
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Helpful Neighbour
 
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Helpful Neighbour

Dark_Knight you have a point. Technically they have not. I am querying why they don't include terabytes in the present Internet packages ie: Telus 15 to Telus 100.  Yes they offer unlimited data for those one low price you mention BUT for how long will that price remain at $15 and $30. Increasing the Internet package free data to terabytes with no increase in the package rates would be better for the consumer and then the consumer would not have to pay for overages 

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Resident

Just to clarify, if for instance, I can get 50Mb on copper, but cannot get 100Mb, would I still be able to get unlimited for $10 or is that restricted to lower tiers? 


Though I too believe the caps to be way too small in this day and age (4k streaming and medium usage can get you up there pretty quickly) I think $10 a month for unlimited is fair. $30 however, is a bit excessive. 



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Helpful Neighbour

intolerant_jerk----not sure what service provider copper is part of. Telus has Telus 1 and Telus 6 internet packages, which allow 15 GB and 100 GB of free data respectively. If you have either these packages ( and can not get the higher packages)  you can get unlimited data for $10. Otherwise it's $15 (with Telus Optik TV OR $30 if you don't have Telus TV

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Resident

Copper is the physical medium. Either you're on copper, or you're on fibre. 



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Helpful Neighbour
Thanks Dukeebony

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CPU Alum
CPU Alum

@JDeluca:  To clarify.... how "rural" are you?  What's the closest major town?

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Friendly Neighbour

The nearest major center is two hours away   Telus won't be providing fibre for a long time. I have been a telus internet customer for approximatly 20 years here but if I want faster service I will be forced to switch to shaw as my son did when he got his own place

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Community Power User
Community Power User

Many smaller towns also have high speed over 6mbps. Some even have Optik. What is the nearest town to you, and how far outside of town are you? ADSL has a very specific distance range it will work in.


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Community Power User
Community Power User

Telus will or has installed Fibre to the building in many small communities in BC and AB. Some I am aware of hosting installations include Fernie, Creston, Kimberley, Trail, Osoyoos, Salmon Arm, and Revelstoke, are just some of the smaller communities where fibre is rolling out. Many of these places were converted from 6 Mbit ADSL to fibre, rather than going through incremental steps to get to this technology.

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Friendly Neighbour

We are in sparwood bc, I know that fernie, 30 km away is getting fibre this summer but telus cant tell us when we will get it. Installing fibre is no small project so Telus must have a timeline for implementing these upgrades but they will not communicate this to there customers. If they did they might hold on to many customers who are flocking to Shaw's faster service.


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Community Power User
Community Power User

So you live in a very tiny town in the middle of the mountains? Fernie is likely getting it first because there is a larger customer base than Sparwood. The only way to really get Sparwood bumped up the list for upgrade would be if the entire town - citizens, town council (if one exists) and the chamber of commerce - all approached Telus and requested the upgrade. It's been done before in BC and in a number of cases it has worked.


Upgrades in the mountains, especially remote towns, are usually much slower to occur. The manpower and equipment will have to be transported in from Calgary. That's assuming they don't have to upgrade the fiber running to the town itself. Upgrades right now may be harder to get since Telus recently announced they're doing a major fiber roll out to 90% of the city in Kamloops.


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Friendly Neighbour
 
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Friendly Neighbour

We are in sparwood bc 30km from fernie who is getting fibre this year as the op has already stated. The problem is lack of communication from Telus, cause they will not telus when we will get fibre. Now these projects dont happen over night so Telus must have a timline for futur projects. COMMUNICATION would keep a lot of customers that are leaving Telus. 

I noticed that they are now offering internet 15. My question is would it actually be faster than the 5 mbps we get now. I am in the town not in the out skirts.

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Community Power User
Community Power User

Yes, it will be faster. Sparwood should be on the fibre backbone running along Hwy 3, so you should see little slowing of signal during evening peaks. Why not order it and see?


BTW, they took a lot of business away from Shaw when they installed Fibre in my town. The Shaw receivers were stacked like a winter's firewood at the depot.


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