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Twitter Support

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Travis44
Neighbour

‎01-14-2018 02:10 PM

I’ve dmed telus twitter support an hour ago and have yet to receive a response. Is there an issue there today?
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WestCoasterBC
Community Power User
Community Power User

‎01-14-2018 03:38 PM

Don’t expect an instant response, they answer DM in the order they’re received.

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WestCoasterBC
Community Power User
Community Power User

‎01-14-2018 03:38 PM

Don’t expect an instant response, they answer DM in the order they’re received.

Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.

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Travis44
Neighbour
In response to WestCoasterBC

‎01-14-2018 04:13 PM

Yeah I had a response from them in July in under 10 minutes. Today it’s been 3 hours and still nothing. Wonder if there’s a problem with the account.
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WestCoasterBC
Community Power User
Community Power User
In response to Travis44

‎01-14-2018 04:51 PM

Just back logged would be my guess, as people DM them after hours and have to play catch up.


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Travis44
Neighbour
In response to WestCoasterBC

‎01-14-2018 06:41 PM

Yeah it doesn’t look like I will be hearing back from them today. Disappointing.
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