The server “imap.telus.net” refused to allow a connection

[mojeff67]

The server “imap.telus.net” refused to allow a connection on the default ports.  I get this message when configuring my Telus email on a new Mac Studio Ventura 13.0.1

[DrPacman]

@mojeff67 Wrote: The server “imap.telus.net” refused to allow a connection on the default ports. 

In your email client, make sure your IMAP settings match the information below:  

• Incoming mail server: 

      - imap.gmail.com
      - Requires SSL: Yes
      - Port: 993

• Outgoing mail server (SMTP)  

      - smtp.gmail.com
      - Requires SSL: Yes
      - Requires TLS: Yes (if available)
      - Requires authentication: Yes
      - Port for SSL: 465
      - Port for TLS/STARTTLS: 587 

Just a confirmation of the settings for you... Cheers...

If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.

[mojeff67]

Confirmed the settings while difficult in Mac mail as the Telus mail is configured through gmail and does not show the settings.

[Nighthawk]

The problem is that Mail is configured through Gmail and not set up as a non-Gmail account. Gmail and the enterprise type of mail service Telus has through Google aren't exactly the same. I don't have Ventura yet but under the previous version of Mail, if you go to add a new account, choose Other mail account, instead of Gmail, that will give you the ability to customize the server settings. 

[josephpotts]

it worked on Mojave.  I set up another account using "other" and entered the password that the account created via Google also used and it worked.  However the Google created version remains offline.  I am not sure what happened that the Google version stopped working, AND Telus tech support also did NOT know.  I spent a number of hours while they tried to sort out the problem, that this suggestion fixed. Thank you!

[techie777]

I am having the same issue with my outlook not able to connect. I tried both pop3 or imap setup; both failed.

[techie777 · Accepted solution]

Solved it. Turns out it is a setting called 'Allow less secure apps" inside gmail that you need to enable for it to work with outlook again!

https://gmail-and-yahoo-tips.blogspot.com/2016/02/outlook-asking-for-password-gmail.html