Step 1 - send out sales people to book appointments for fiber upgrade.
Step 2 - get appointments booked
Step 3 - actually CHECK to see if it is even available to the customer
Step 4 - realize it isn't available
Step 5 - do nothing
Step 6 - do nothing
Step 7 - do nothing
Step 8 - On day of appointment, do nothing. When customer phones and wonders whats going on, make sure you tell them you tried to call even though you didn't. (No voicemails, no emails, no texts, no nothing)
Step 1 - get knock on the door from a sales person
Step 2 - book appointment
Step 3 - make sure you can take the time off of work, and get other people to cover for you when needed
Step 4 - all good, wait for appointment
Step 5 - at appointment time, wait an hour for installer to show up
Step 6 - call customer service and ask whats going on, get told that they tried to contact me to tell me that they would need about 2 to 4 weeks to upgrade the infrastructure to be able to get me the internet they booked the appointment for
Step 7 - go through all emails, text messages, voicemails, and find nothing.
Step 8 - write useless angry forum post that's probably slightly overdramatic and will accomplish nothing.