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i am using Telus 75 plan.
but when i am using the internet that always disconnect a while kind of 10 second that is using WiFi
so i am so uncomfortable my friends as well. i already check internet speed from Telus site. there is just ping and download and speed very good.
but that is not true. my internet is so bad.
how can i do?
Contact Telus so they can diagnose your connection. You might have an issue that requires a technician to be dispatched.
In addition, Wifi dropping out could be SmartSteering if you have the Actiontec T3200 modem/gateway. If you have that modem, I'd recommend disabling SmartSteering under the Wireless Settings. When SmartSteering is on, it changes frequencies it can cause the wireless connection to be interrupted briefly.
Do you have any devices or computers connected by a wire to the modem? If yes, do they have the same connection issue?
Turn SmartSteering off:
SmartSteering will switch between 5GHz and 2.4GHz depending on signal strength and devices. The challenge is that sometimes when it changes frequency the wireless devices may take a few seconds to reconnect.
Until now, you’d have to manually switch between 2.4 GHz and 5 GHz frequencies to get the best out of your network and your modem. But TELUS Smart Wi-Fi technology does all this for you, so you never have to lift a finger.
By enabling TELUS Smart Wi-Fi, you will no longer see your individual 2.4G or 5G networks, as they will now appear as one consolidated network. Your dual networks will still be working, but TELUS Smart Wi-Fi technology allows your modem to automatically switch your devices between the 2.4 GHz and 5 GHz frequencies. This feature provides the optimum frequency for each device at any given time.