If the Telus site is hanging on you, or just not loading as it should, you might try using a different browser. You don't say if you're using a computer or other device when the issues happen, but a computer is the best thing to use if you want web pages to load with full content, and in a timely fashion.
I can't speak to TV or internet billing from Telus, but I do know their landline billing is quite slow. E-bills often don't arrive until after the due date, which is fine for me, because I know my billing cycle and I pay it on the day the bill is processed. I'm kind of a control freak like that. 🙂
It's helpful for customers to be familiar with their billing cycle, and also to understand plan changes, and additional charges that may apply when you change things in your plan. The more you know, the fewer errors you'll find Telus makes. 🙂
