Telus Norton Online keeps saying that i have an error 8504.101 and will not fix itself
That error has been in Norton products for a while now.
Main Support page > https://support.norton.com/sp/en/uk/home/current/solutions/v62545610_EndUserProfile_en_us?abproduct=...
Norton forum posts regarding error dating back to 2011:
this is the telus branded norton it also wont show up as antivirus on the computer
Norton is Norton. I stopped using it years ago because of all of the problems I had with it.
You could try calling in but I'm not sure what part of it Telus supports if at all.