Any idea why this is not working? Id like to link my Google Home to my Telus Account so that I can voice control my OptikTV box via GH but I cannot because of some "broken link"
I realize this is beta, but I'd also like to be part of the beta program if possible.
What steps are you taking? I had some difficulty setting it up at first, as it wasn't properly loading on Google Assistant. I also believe you need to be on Fibre.
Hi Folks, sorry to hear that there have been setup issues with your accounts. Because this product remains in Beta, difficulties like this are to be expected. However, if you're experiencing prolonged issues with linking your accounts, then our technical support at 1-888-811-2323 will be able to send a trouble ticket to the development team. You can also chat with them online, using the "Chat" tab at the bottom of the following page.
I was able to connect Telus Home Assistant in the Google Home app, but when I ask my Google Home to control the Optik box (change channels, for example) it says it's not there. I've just started playing with it so hopefully it's just user error.
I did a bit more playing with it and found that it worked with Google Assistant on my phone, but not our Google Home. Intriguing. Taking a closer look at the Google Home setup, I realized that it was set up using my wife's Google account. Sure enough, when I got her to test it, it worked fine with the Google Home. It looks like the sharing for Google Home wasn't set up properly.
thanks, I tried again via the assistant on my phone, but get the same road block.
Could you tell me exactly how you went through Assistant? When open the assistant and press the explore button, I search for Telus home assistant, and it bring brings me to a webpage that talks about it, then press setup and it brings me to "Home control" and list my devices and rooms. When I press plus, its brings me to the same route the google home does.
Now that the Telus Home Assistant has officially luanched, I unlinked it and tried to link to the release version but I'm having a similar issue with linking. I think the problem is it does not see the optik boxes. When I link via Google Home, and then sign in and allow Telus/Google to integrate, it just goes back to the setup screen and my optik boxes do not show up. I can unlink Telus (not via the GH App, but via google.com as described below), so it is linking. I had the same problem with Telus Assistant BETA, but the moment I signed in using my Optik account (instead of My Telus), everything worked.
With the release version, can I sign in via my Optik Credentials? I dont seem to have that option anymore.