Telus Hanging up and closing chat with no help. Whats up rude people ?

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Resident

Instead of telling there customers there is a problem, I am being hung up on hold and the chat is being just closed with no responses. Optic is all messed up. Internet not running at the speeds we pay for. Any body else ?

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Coach

What? Details please. To help I need your tel number but by PM only, please don't post personal info on the open forum. but do feel free to fully describe the issues.