Telus Bundle Discount to be discontinued Jan 21 2018

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Ambassador

No notice on my Dec. Telus bill....so much for Loyalty rewards.  Another reason to look at Shaw...even tho I've been a customer for over 20 yrs.  Definitely not the old BC Tel.!!

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Resident

WHAT! I didn't knw this.  Thanks for the heads up.  I might start looking to go back to Shaw.

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Ambassador

If they're taking away our bundled discount, are they going to come up with some type of Loyalty program to replace it ?  Supposedly they are implementing this in limited locations...how about the rest of us who have been with Telus (and BC Tel) for 20 yrs or more....are we getting ANYTHING for not switching to Shaw ?  Seems they love to offer incentives to new customers, but are forgetting about the old ones !

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Connector

The January date is only for new customers signing on. Existing clients will get notice on their bills soon as bundle discounts end in March for them. Telus has been making huge investments in fiber optic infrastructure, they are still the only group in Canada offering fiber to home. As for those mentioning Shaw just remember they are known to make regular price hikes, last year 3 hikes at $2-$4, and they use shared node so your internet speed is dependent on your neighbors. I have had Shaw, its not fun, and upload speeds suck.

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Ambassador

Thanks for clarifying the stop date for bundled discount.  But still....Telus continues to offer great incentives to new customers, but does nothing to keep their old ones interested in staying with them.  I'm still waiting for my 2018 calendar !  They said they were implementing a new Loyalty program, but only in selected areas....what about the rest of us ?  I know it cost millions to bring in the fibre optic but they need to protect their customer base or there won't be anyone left to pay for it.  Okay..end of rant !

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Advocate

Long time TELUS client, I am in the North Delta area and got a cold call during December offering a $20 per month discount if I agreed to stay as a customer over the next two years. $20 per month was split $10 each for internet and Optik. 

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Ambassador

Did you have a contract that was due to expire ?  Doesn't seem right that they would discontinue everyone else from the bundle discount, yet still be offering discounts to some customers.

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Friendly Neighbour

If you signed a new contract before December 20 then you get to keep your bundle discount until the end of your promotional period. 

 

https://www.telus.com/en/ab/support/article/telus-bundle-discount-rate-changes

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Advocate

@Irishgranny if this was directed at me, I was not under any contract, just a loyal long time client. The $20/month discount may be really an $11 per month discount when I lose my $9 per month TELUS bundle discount, kind of the old haberdasher's discount....

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Ambassador

Musketter..

Thanks for that info...hope signing up for Netflix last week doesn't count !  Oh well, guess I'll find out with my next bill.  I still am upset that there is no Loyalty reward for long time customers (20+ yrs).  What's our incentive to stay with Telus rather than move around and pick up some of the competitions sign-up offers ?  

 

 

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Ambassador

Skiddy...

 

I'm also a long-time customer...going back to the 60's when hubby worked for them.  It seems we keep losing perks but our bill keeps going up.  As I mentioned above , what's our incentive to stay with them ?

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Advocate

@Irishgranny Might be worth a call to TELUS, as I said, I got a cold call offering a loyalty credit of $20/month off OPTIK and Internet. You may be on the “to call” list but no harm in calling and asking if you are eligible. Can’t see why you would not be. 

 

They are laying fibre in my neighbourhood as we converse here, so maybe the $20 loyalty discount is an incentive to upgrade services when the fibre is installed. 

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Ambassador

I have no interest in fibre optic as it won't be in my area in the foreseeable future.  why do I have to pay for this?  They are upgrading to make higher profits so Telus should be responsible for it.

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Connector
Telus is the only provider offering a bundle discount.Yes they are taking it away.They are trimming costs to invest in fibre

I called custumer service the other day and i was told a loyalty program is coming before the end of the month

I had shaw before and their net sucks.i dont mind paying a little bit more and knowing i have better service
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Community Power User
Community Power User

@Minky wrote:

I have no interest in fibre optic as it won't be in my area in the foreseeable future.  why do I have to pay for this?  They are upgrading to make higher profits so Telus should be responsible for it.


In every company current customers, and shareholders pay for future infrastructure. The money has to come from somewhere!

 

NFtoBC
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Advocate

@NFtoBC True, the money has to come from either the shareholders or the customer base. Companies want as little funding as possible to come from the shareholder, making the client base the first choice.

The issue to many customers is the ridiculously high price charged within the Canadian and US markets. It can be argued government regulator actions, or lack of action, are not in the best interest of the public, focusing on benefits to the industry. Both the CRTC and the FCC have allowed the current high pricing/profit situation to develop. The move in the US to end net-neutrality is a situation that Canadian ISPs lust for, hopefully the Commission will not allow it.  

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Community Power User
Community Power User

@Skiddy

  I’ve often stated: “Capitalism is not a form of government.” Though it seems to be the leading goal in North America just now.  There has been great pressure to avoid public expenditure for such infrastructure, leading to the situation we now see.  I blame a lot on our proximity to the Excited States, blinding us to other options, as seen in other countries.

 

NFtoBC
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Connector
Trust me u will have it soon

They are ugrading to fibre like crazy and their goal is to have all province completed by 2019

As for now call loyalty department thru customer service.they will work with u and give u a discount off each service
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Organizer
I wouldn't be so hard on Shaw. I live in Surrey the fastest growing and one day largest city in BC. There is no Fibre internet in my neighbourhood right now or the foreseeable future! Shaw offers 150 Mbps down and delivers full train rate of 178 Mbps 24/7. Cable internet is a very real competitor to Fibre. With the implementation of Docsis 3.0 Shaw could offer 1 Gbps speeds. Telus's adoption of Fibre is marketed to consumers as higher speeds but the real motivation is to reduce long term costs. Fibre eliminates most end point service calls and also elimnates costly switching equipment repairs.
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Ambassador

It is impressive Shaw has been able to deliver 150Mb service over existing copper...unfortunately Telus really has an uphill battle especially in urban areas needing strata condo approval to pull their Fibre cables in suite not expecting any infrastructure upgrade anytime soon here Cat Indifferent

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Community Power User
Community Power User

@canucks4life wrote:

It is impressive Shaw has been able to deliver 150Mb service over existing copper...


Coax can carry considerably more bandwidth than twisted pair. Shaw has been able to capitalize on their coaxial infrastructure, and has been able to use their pre-existing infrastructure for the last mile.

 

 

 

NFtoBC
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Ambassador

Shaw can only manage 15 up though.

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Neighbour
Yeah not happy. These bundles were good, and gave telus an edge. Now they offer 1gb of free mobile data for 2yrs..... should be at least 10gb.

There needs to be a better perk than that for bundling service
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Resident
You may end up with a better upload speed but BC Tel, has never had great customer service. To set the scene, I recently called Shaw, obviously my ISP, and told them I'm thinking of switching to FO. They not only took $30.00 per month off my account but offered other incentives to lower it another $40.00. Think twice people. What lower rates from Telus, just monopolize and temporarily switch to Shaw, Telus prices will drop as Shaw will now have their customer base both old and new. Just food for thought folks. Good luck with your decisions!
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Ambassador

Is that why Shaw keeps losing customers to Telus?  I prefer Telus Optic TV = all my favorite channels are HD and 4K is also available now.  What does Shaw have?  Speeds don't matter to me...

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Connector

Not really a shock as more and more folks drop the landline more and more provides are moving away from the old "Bundle" 

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Neighbour

Yeah, yeah, yeah! I’ve been TELUS user since before TELUS!  (Anyone remember BC Tel and 'the Boot' on Kingsway?). I’m 'older', eh.  I love the new technology, appreciate the newish fibre in Kelowna, and just hope I can keep paying for it all!  An hour and a half waiting to talk to an agent withTelus, was truly AWFUL today! Take care all.

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Advocate

Why would you wait to talk to an agent? TELUS has a call back system in place, used it last week on a repair issue. Estimate was for over an hour wait, and sure enough, about an hour later the phone rang and there was the agent. Total wait time for me about three or four minutes. 

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Ambassador
morfao
morfao 
 

@morfao wrote:
Trust me u will have it soon

They are ugrading to fibre like crazy and their goal is to have all province completed by 2019

As for now call loyalty department thru customer service.they will work with u and give u a discount off each service

 

Wherd did you get this little tidbit of information?  There's No Way they can have the whole province done by the end of next year, maybe the cities but not the smaller rural areas like where I'm living.

I retired from OP Engineering 2 years ago, we'll bee lucky to have Optik in 5 years, GPON here is not happening anytime soon.