No excuse for the lack of courtesy and professionalism ;-( Maybe they are just too busy. What I found is that their left hand does not know what the right hand is doing. One appointment agent will book you for a certain date and time. Two days before the said date, another agent will call to cancel, allegedly that the fiber is not quite at your door and they need to get a contractor to pull the fiber first. Meanwhile, they send their soliciting agents knocking on doors to sign you on saying that the fiber is at your door step. What a waste of human resources, even if the soliciting agent may just be on commission or paid a minimal wage.
In my line of business, this is call poor project management.
