Stuck on Internet 6... Need faster internet

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Resident

I went to buy a house last year just outside the city limits of Calgary.  I called Telus to see how fast of internet they could provide and I was told I could get Internet 100.  I work from home for a large tech company and need fast internet.  Was happy to hear I could get the connection I need and went ahead with the purchase of the house.  When we went to get the service hooked up, Telus rep called me back to tell me all we could get was Internet 6.  I escalated to a manager and was told that 1. the original rep should not have told me I could get 100MB without checking 2. That while Internet 6 was all I could get now, they would do improvements in the area coming up so that I could get faster connections.  It has been over a year and I still am told the fastest I can get is internet 6.

 

We are really struggling with the low bandwidth.  It can take over 24 hours to download some files and while that is happening, my wife cannot do anything on the internet.  I use Skype for Business and my calls drop while in mid sentence.  We can use Netflix if nothing else is downloading.

 

We really need help getting faster internet.  I have called in several times asking when we will be upgraded and told that they don't see anything in the system.  The whole community has signed the Telus Fiber site to try and get answers.  Need help!


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Community Power User
Community Power User

Telus will not publish a timeline until rollout is completely in hand.

 

NFtoBC
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Community Power User
Community Power User

 

 

 

Beyond what you and your neighbours have already done, there's little this community of customer - volunteers can do to accelerate Telus' plans. You could see if you are eligible for a Smart Hub in your area, if it meets your needs.

 

NFtoBC
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Resident

I checked the Smart Hub and no luck.  Not available in my area. 

 

The CRTC has mandated that 90% of Canadians should have access to 50MB download by 2021.  Great.  But I was clearly told I would have 100MB by a Telus rep a year ago.  I was also told there were upgrades coming a year ago.  There is a pattern of failed promises.  How do I get a committed timeline on upgrades in my area?

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Most Helpful
Community Power User
Community Power User

Telus will not publish a timeline until rollout is completely in hand.

 

NFtoBC
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View solution in original post

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Ambassador

Just another example of the pathetic customer service offered by TELUS nowadays...