Spontaneous paper bill?

For some reason Telus spontaneously sent me a paper bill last month for no apparent reason, and charged me $3 for it, even though I've always been on e.bill. I still got the normal email bill notice, and my account billing method setting hadn't changed. I used Chat to get the charge fixed without problems, but I wonder if anyone else had that happen? Could it be some glitch of switching to a new system?

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.

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Spontaneous paper bill?