Speed issues with the ZTE MF275R Smarthub

Friendly Neighbour

Speed issues with the ZTE MF275R Smarthub

I live in a remote part of Northern BC; specifically, around the Houston, BC area. In November, Telus introduced the first - and only, I might add - internet service available to my current area. Using the ZTE MF275R hub and a "Wireless 500" plan, I was finally able to have an internet connection for the first time in two years!

 

I signed up back in November; and at first, I was quite happy with the service. The speeds averaged about 2 MB/s down and 0.5 up, which was incredible for me (living in rural areas my entire life, 2 MB/s down is still quite the feat). 

Unfortunately, within the last week or so, my speeds have -plummeted- to about 50 Kb/s down and about 500 b/s <-- yes, bytes/s, upload. All of these speeds are using an Ethernet connection.

At first I thought it may be an issue on my end (cell service can be wonky in the boonies sometimes), but after waiting a few days and resetting my hub and all of my devices several times, the issue is continual and doesn't seem to be affected either by the number of devices I have connected to the hub, nor by what they're doing. After waiting several hours both on the phone and on my computer wishing to speak with a representative several days in a row with no luck, I figured I'd ask for some help here, even if it's just to figure out beyond a shadow of a doubt the issue isn't on my end.

 

Thank you!

34 REPLIES 34

I have poor signal at my place and would like to put up a external antenna. So i called local communications store and they told me that the rabbit ears on the smart hub are for wifi output not signal input. Is this correct? It sounds to me like people are hooking up externals and getting way better signal. Any clarification on this would be awesome! Thanks in advance

You're probably right! Would they specifically sell accessories for it like this? If it had the best external antenna? 

 

http://www.citywireless.ca/product_info.php?product_id=ZTE275LPYAGI&PHPSESSID=df99bfa74bdf75f389385b...

Mobility Client Care Rep

Yes thank you that is what i'm talking about. So is the guy at the electronics store wrong? I am still confused. Do I have to just spend the money and find out for myself maybe lol. Thanks 

Friendly Neighbour

My ZTE has slowed from average of 30 Mbps to around 3 and often to around .1  It has been a disaster and I live 2 blocks from the tower.  

Community Power User

@klrman

Have you tried restarting it?

 

NFtoBC
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Friendly Neighbour

Yes, I have tried to restart often.  Telus oversubscribed.  After midnight, speeds are always back up to 25-30 again. They told me they would never oversubscribe as it is running of the mobile towers, but so much for that.

My Telus Hub worked great for the trail period and now its crap. Telus has it degraded to less than 1 MB download speed and they tell me that is acceptable. I have had my phone with Telus for over 35 years and now I'm done. 

Now that I have read this post below, I wonder why TELUS, did not suggest I get an antenna? I live 11 km East of Hinton Alberta, on Hwy 16 eastbound my home is about 400 ft from highway 16. My BELL cell works fine here...LOL I have had terrible service since I got my hub, I ordered it Oct 25, they mailed it Oct 26th, it arrived via Canada Post Oct 30, I played with it a couple days and thought wow, this thing really SUCKS. So I started speed testing at various hours of the day my average download speed was 2.75 MB/s and upload was 1.5 MB/s. I was baffled as I had friends who stayed in their RV on my property when they were working in this area and their Hub worked awesome, I would go to their place to get good internet. LOL. They hung their hub outside of their RV in a waterproof bag when they used it. I contacted Telus, got ticket number because tech was busy, they called the next day,I missed their call, i returned call next day, left a message, they called again & left me. Message and then threw away my my ticket, I called and left them 2 more messages i waited a couple days but none of my calls were returned. I called telus again and 1 our later i was given a new ticket number, and this last Thursday I was advised by Telus tech that they had to link to link me to other towers because I am not really in the hub service area, and that they should have advised me of this, and that a cell booster amplifier might help my service. Naturally, as life would have it, I spent the next day searching Hinton, for a 2100MHZ amplifier, needless to say no one had one..... so I have to order online. So I called telus today to see if I could get an extension of my 30 day trial period, because the delays and services issues were caused by telus and not by me, because i have not had enough internet service, or speed to see if it works and I am paying $110/month, (I am willing to spend more money to get good internet, i.e. antenna, booster which will be about $800.00) I actually think my hub is deficit, but they will not extend the 30 day trial policy. It is a shame ..... because I would hook up the telus hub at mom and dads acreage near Onoway, if mine worked good, but we will never know... I do know it did not work well for me. I explained I wanted two hubs when I ordered mine, but I will hook up with one of the more reputable internet providers The best rule of thumb is ....never deal with a company that has ridiculous policies, that can not be amended or changed based on circumstances. My calls are all reported on my account file, and I am sure some details are left out, I have spent countless hours talking to not so smart persons about my smart hub! Th first call alone was 1.5 hours before I was disconnected while being transferred to my 4th department / person, and 2 hours the second time, and 3 more people, which I had to verify who I was, and re-explain this whole mess to each time, while they escalated my service needs request, which I got a call back from a sales rep who wanted me to sign up for 2 year contract or transfer me to tech for help....she didn’t even hear what my needs were they could do nothing for me, other than aggravate me further, Thanks Pryia I’m Done, with STUPID HUB. I am curious to see how long it will take to get my credit on my account back from Telus.

Friendly Neighbour

I'm a 24 year customer of telus and they sure have gone downhill fast.  My zte smart hub has degraded very badly.  Not always, but often enough that is has been a real let down with speeds as low as 0.1 mbps on occasion.  I did get a call from telus customer service stating they over subscribed the towers but no offer to fix this. 

Friendly Neighbour

I went down to 1mbps or less but it has recovered again after I called Telus about it.  They said they reset something.

Community Power User

You could look to a Signal booster, which would be the same as for any cellphone. Which is the suggestion earlier in this thread discussed. With few exceptions, cellular antennae are contained within the device these days.

 

NFtoBC
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Hello,

 

Just checking to see if there were any updates on this? Did you get everything working?

Friendly Neighbour

Thank you for your post! 

I'll definitely look into getting an antenna; you did mention that it being MIMO is important, but I don't believe the one you linked is, unless I'm missing something. Would the one you linked (it being YAGI), be better than one like this?

 

https://www.amazon.ca/Indoor-Outdoor-Antenna-MF275R-Rocket/dp/B0182ISUX0/ref=pd_bxgy_107_img_2?_enco...

 

It's not YAGI, but it does specify that it's MIMO.

 

Ahh, Fresnel. I almost pity people in larger cities; they don't get to mess around as much with casual physics just to get internet service!

 

I appreciate all the help. 

Up-update... 

I've experienced quite a few drops in service where my speeds will decrease to the 50 kb/s level, even on 4G only. Is there some serious issue with the network in my area? Now I'm just confused.