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-is this on wifi? what is the speed on Ethernet?
-do you have any ip survellience cameras running in the background? What is the speed if you turn them off?
-are you on the internet exclusively? Is there another family member with a computer turned on watching movies?
-is anyone with a smartTV watching movies by streaming? What is the speed at midnight when most other family members are sleeping?
In addition to what xl just said above, I highly recommend doing a speedtest with a device that is hardwired to the modem.
Before doing the test, make sure all other devices are powered off, and visit one of the following websites to do the test to get an accurate result, use the one that is closest to you.
Once you get the results, if you are still having more difficulty, please call Telus Tech Support.