Smart Plugs
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The plugs fail to connect to the wifi. Is the TELUS network 2.4GHz or do you think the connection problem is something else?
I read somewhere that the TELUS wifi is smart and automatically switches between 2.4 and 5GHz, but I don’t know if I have this.
Thanks
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Yes, if you turn off SmartSteering, you will need to connect your devices to the new SSID name, but it would only need to be done once.
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Select “wireless setup” on the left tab click on “smart steering” and make sure it’s disabled and click apply. You will have two separate networks. A 2.4 and 5ghz. Under basic settings you can setup the wifi 2.4 and 5ghz for passwords, encryption etc.
With some devices they fail to see a 2.4ghz network when smart steering is on.
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If there is a possibility of other things going wrong I may not want to risk any changes and just return the plugs.
Thanks
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Yes, if you turn off SmartSteering, you will need to connect your devices to the new SSID name, but it would only need to be done once.
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I am unable to connect tp link smart plugs to wifi. I have followed all the instructions you have posted without success. Are there any other solutions?
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I tried this method, but as soon as I turned off Smart Steering, I was kicked off the internet and had to call TELUS to re-enable it and put me back. I was on hold for so long I didn't want to bother getting into the whole smart plug thing once I finally got back online. How can this be done seamlessly without being booted off?
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I’ve and many others done it many times without losing internet. Your experience is unique in my experience. Other than setting up another router on Bridged port 1, or requesting an updated router, I don’t see another path to addressing this.
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