You will have to contact Telus to rectify your problem. As the community is made up of normal users like you and me. We do not have any insight of internal workings of Telus or billing issues.
You state a bunch of channels but don't specify any. Reading the latest programming updates may shed some light on some channels that are no longer available. Telus is just a re-seller of BELL for satellite service. An agreement they did in 2009, to offer quadruple play services, and service rural customers or areas that did not have Optik TV.