Sales people's quoted pricing completely different from our first bill

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Resident

The people on our front porch quoted us $175 a month for landline, internet and TV. They also said we'd get a $200 credit that would be applied against our first bill. So imagine my surprise when we got our first bill and it's $259 for the month. Even if I take off the $27 in taxes it's is still $232. That's $57 a month more than we were quoted and there's also no sign on the $200 discount. AND, ironically, it's actually a higher cost than the Shaw services we gave up. Be warned. No wonder the Shaw people didn't make a fuss when I cancelled our services. They probably knew we'd be back.


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Ambassador
Your first bill is always more as it includes a full month and a partial month before your billing cycle starts. As for the discount, it was probably just missed. Call and ask about it.

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Ambassador
Your first bill is always more as it includes a full month and a partial month before your billing cycle starts. As for the discount, it was probably just missed. Call and ask about it.

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Community Power User
Community Power User
Or will be applied on the first full month billing, not the combined first bill.
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Connector

Check your statement and look for partial charges, Telus does all of its billing 1 month in advance so chances are your first bill has roughly a month a half of service on it. It's common practice for telecom companies. If there is a legitimate mistake Telus is always great at fixing them.