You can email from the Contact Us section at the page bottom, but it requires a My Account login. You also can often accept a callback option if calling in, so at least you won't have to wait glued to the phone.
Have you the tracking number info from the post office? It would speed the process for you.
I received a phone from Telus and cancelled it within 2 days. Called Telus and told them I didnt want it. So they send me a mailer to return phone. So on my September bill they credit me the connection fee and the line fee and then credit me $100 for hardware return. Now they send me a bill for $800 saying I didnt return it even after they credit me for returning it. THis company is pathetic.
Did you keep the tracing number provided by the Post Office, and confirm the receipt of the phone by Telus? if so, you can contact them with that information to get your bill adjusted.
Fix it later is their way.
On the other hand they do fix it and accept a lot of things on the phone.
I remember how clueless they were on how many boxes the technician left here and a few weeks ago I sent one back, I would not be surprised if a few years from now they would demand it from me.
To expect to see a current list of equipment online? ha!
Did you call and discuss with Telus in timely fashion? I had an experience a number of years ago with the return of a telephone. There were two devices registered to the building, and apparently only the older one was returned. Telus contacted us claiming the device had not been returned. I called for clarification, not realizing the situation. They described the phone - one of those $4.95 / month rental units. When I indicated I could not track down the device, the CSR determined that it had long since been paid for and wrote it off.
Moral of the story: keep in touch with the Corp, and things often work out well.