Hi! I cancelled my Telus internet and cable 2 months ago, I still haven't received the return waiver or box. I called Telus and they said to just put them equipment in any box and write my account number and name on it and mail it to them. I forgot to ask where I would be mailing it to, does anyone have the return equipment address?
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TELUS RETURNS DEPOT
TELUS COMMUNICATIONS CORP
PO BOX 22300 LCD 24
RICHMOND BC V6X 0J1
The envelope they sent to me had this preprinted return postage paid label. Make sure that you tell Canada Post that it's an expedited parcel and that it should be going collect, you shouldn't have to pay out of pocket to return their material. Hope this helps.
Canada Post should not charge if customers do not have the waybill. They can either send it COD or just bill Telus directly as they have a shipping account with Canada Post for these situations.
If you just take your box to Canada Post and say "send this to TELUS" they take care of the rest and ship it to the right place for no charge.
If you are sending back TELUS-owned equipment, make sure you get a Waybill number from Canada Post and provide that number to TELUS so they don't charge your for the device.