Reimbursement for Modem

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I returned a modem to Telus when I closed my account at the end of August, 2017. On October 18, I was charged $157.55 for this equipment on my credit card.  I called Telus, gave them the Canada Post tracking number, and they found the modem.  On Nov 4 they credited my Telus account for $157.55.  However, they have not reimbursed my Mastercard. I have tried repeatedly to call Telus over the past 2 weeks several times each day, and every time I call I am told that their wait times are exceeding one hour.  Since I no longer have an account with Telus, I want this credit reimbursed to my MasterCard but I do not want to sit on the phone for over an hour.  Do you have any advice?


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Community Power User
Community Power User

There are a number of ways to contact Telus in the 'Contact Us' section at the bottom of the page, including chat, phone, email, and snail-mail. There is a link to escalate your issue, and you can also reach out to them via  Facebook Messenger or Twitter by tweeting @telussupport. 

Historically they sent a cheque, but they should reimburse you credit card, if that was the method of payment.

 

 

NFtoBC
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Highlighted
Most Helpful
Community Power User
Community Power User

There are a number of ways to contact Telus in the 'Contact Us' section at the bottom of the page, including chat, phone, email, and snail-mail. There is a link to escalate your issue, and you can also reach out to them via  Facebook Messenger or Twitter by tweeting @telussupport. 

Historically they sent a cheque, but they should reimburse you credit card, if that was the method of payment.

 

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post