cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Receiving email's

Billy1
Neighbour

On  a recent trip to Mexico I could receive email's on my Telus account but not answer them. I had to answer them on Gmail. 

How do I send Telus emails

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User

Check and see what port your SMTP server is set to. Setups from the past often required being connected to the Telus network as a protective step.

 

Review the set up instructions here.

Usually, Microsoft products use SMTP port 465, Andriod Apps and Apple Mail use SMTP port 1025.

 

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Check and see what port your SMTP server is set to. Setups from the past often required being connected to the Telus network as a protective step.

 

Review the set up instructions here.

Usually, Microsoft products use SMTP port 465, Andriod Apps and Apple Mail use SMTP port 1025.

 

 

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post

Cherns
Coach

Depends on how you were accessing your email.

 

Using webmail always seems safe--log on to webmail.telus.net, see and send messages.

 

Using a mail client (Outlook, Outlook Express, Thunderbird, MS Mail, etc.) is a bit more problematic, and what you experienced in Mexico is a common problem in these cases..  Because a lot of spammers try to send messages from one server by going through another, many ISPs require any SMTP access (those are your outgoing messages) be through them, not through a "foreign" server, like Telus.

 

In some cases, it's sufficient to change your client's SMTP server from smtp.telus.net to whatever the ISP's SMTP server is (you can usually get this by searching for that ISP and "smtp server"). I've often done this and often it works well. Some ultra-cautious ISPs restrict their SMTP access to emails from their own customers, and that's a bigger problem. There's some work-around that I used to know, using GMail's SMTP server, but unfortunately I've forgotten it. Webmail is usually much less trouble, especially if your away-from-Telus trip isn't too long.

 

Often, talking with Tech Support at the "away" ISP can be useful. They should be aware of the nature of the problem, and (less often, I'm afraid) may have a suggestion.

 

Good luck.