I called in this afternoon to cancel my home internet (month to month, no contract) and everything seemed to go smoothly. Hour or so after ending the call I have not received any confirmation via email the call took place or that any changes to my account have been made (which has been the norm any other time I've called in). Additionally, the rep I spoke to said I can just go to Canada Post, mention I'm returning equipment to Telus and I'll be provided a prepaid shipping label? Is there a way to confirm the cancellation has acknowledged? Thank you for your time.
Thank you for your reply. I was expecting some sort of email confirmation to my personal email (I have never used the provided telus email) as that has been the case any other time I have made changes to my account.