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12-02-2017 01:02 PM
Offered us a discount on our services if we transferred from copper to fibre, 50%, I mentioned that this sounds to good to be true, sales rep said this was being offered to existing Telus customers in Kamloops only to get us off copper and onto fibre. When the order was to go through Telus would not give us the deal said there was no such deal to existing Telus customers, talked with 3 Telus customer services people over the phone and online yesterday and was offered $125 credit, I refused, suggesting they should be honouring what is being offered to their customers by their reps in the field