It has been over 3 weeks since lightning took out our landline and nothing has been done yet. Meanwhile my mother passed away and I was trying to arrange a funeral, couldn't receive calls and had to rely on my cell phone.
So why even have a landline??? This am my husband talked with Telus (sure they're 'All Ears" and it will be another few days before anyone is in our area. They had sent someone a week or so ago. We still had no service and found out that our calls were going to the neighbour across the road whom we don't know because they are renters!!! That's good service? Shouldn't they have got hold of us to find out if the problem was solved???
Let me add that this is not the first time we have had this experience with Telus.
Time to either get rid of our landline or switch - do you think????
I strongly believe that with the exorbitant rates that they charge, that we should have MUCH MUCH quicker and better service.
Tech should of followed through and confirmed that service was operating again at your residence.
If you are in what is considered a remote location, thats does cause variable response times.
3 weeks? How remote a community do you live in? Unless you live way out in the sticks, it's very rare to see wait times that long. If you are in a very remote area, escalating may not actually do anything as there may physically not be a tech in the area.