Paid for Internet 50 but internet 15 installed

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Highlighted
Resident
So I was pregnant when I installed internet 50 on a student promo. The internet was horrible from day one. Tried to call to complain but when I had the baby it was impossible to stay on hold for one hour. Just ordered Optik TV and finally got TELUS to come change my modem. Just found out from speed test that it was internet 15 all along. TELUS is offering me compensation for 6 months when I had this for one year and one month. So unfair as this is not my fault at all! How can I escalate?

Accepted Solutions
Highlighted
Most Helpful
Community Power User
Community Power User

Most of the promos offer Internet at any speed for the same price (currently $45) for the first 12 months. If this was the case for your plan, there may be no price difference to apply.

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post


All Replies
Highlighted
Community Power User
Community Power User
If things are not resolved to your satisfaction submit your inquiry here:

https://www.telus.com/order/contact-us/en/escalates.jsp

Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
Highlighted
Most Helpful
Community Power User
Community Power User

Most of the promos offer Internet at any speed for the same price (currently $45) for the first 12 months. If this was the case for your plan, there may be no price difference to apply.

NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post