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Is your SMTP server set to port 1025, SSL off, and authentication set to 'password' in your settings?
That works for me most everywhere I go
As a fallback, you can use webmail at webmail.telus.net.
BEST Solution is to dump your telus e-mail and get Gmail. I have been constantly frustrated with telus mail in any off-shore or non-western Canada travel. Telus makes NO effort to make telus mail work anywhere but in their own back yard and even then they impose ridiculous constraints on busy hours like 7-9 am and 4-6 pm!
I am using a Gmail account now. The last straw when trying to get the Telus webmail account to work was trying to reset my password online and being told that I could not do that and had to actually phone Telus. From the UK? I think not!
My wife just spent 4-weeks in the UK and was unable to send any e-mails on her iPhone via her Telus account. We tried everything we could think of. We finally set up an Outlook account and had her use that.
When she comes back, we will transition 100% to Outlook.com and not have to deal with this again.
Here's a post I just made to respond to a similar problem:
Depends on how you were accessing your email.
Using webmail always seems safe--log on to webmail.telus.net, see and send messages.
Using a mail client (Outlook, Outlook Express, Thunderbird, MS Mail, etc.) is a bit more problematic, and what you experienced in Mexico is a common problem in these cases.. Because a lot of spammers try to send messages from one server by going through another, many ISPs require any SMTP access (those are your outgoing messages) be through them, not through a "foreign" server, like Telus.
In some cases, it's sufficient to change your client's SMTP server from smtp.telus.net to whatever the ISP's SMTP server is (you can usually get this by searching for that ISP and "smtp server"). I've often done this and often it works well. Some ultra-cautious ISPs restrict their SMTP access to emails from their own customers, and that's a bigger problem. There's some work-around that I used to know, using GMail's SMTP server, but unfortunately I've forgotten it. Webmail is usually much less trouble, especially if your away-from-Telus trip isn't too long.
Often, talking with Tech Support at the "away" ISP can be useful. They should be aware of the nature of the problem, and (less often, I'm afraid) may have a suggestion.
It certainly is more convenient in many ways to use a web-based solution (Outlook, GMail, etc---mine is compuserve.com, a very old one) than a client-based one, but Telus's webmail is just as accessible as outlook.com or any of the others, and their interface IMHO is no worse. Using a client-based approach, as I do, can run into SMTP-access problems anywhere you go.
Webmail works no better on my iPad. Inbox displays but cannot open a message
I have to tap the email twice to open it. First time opens a pop-up with the author’s name, then tap on that to open the email in the preview pane. However, I find the iPad Mail application to be more useful, and rarely use webmail.
The Gmail SMTP solution has been suggested a number of times in the Neighbourhood, however Telus staff will not offer it as a solution, and rightly so. They will recommend only in house solutions. I have had good success with SMTP port 1025 with SSL off, and password authentication on, when travelling.
I have tried the method you suggested - by setting the SMTP port 1025 with SSL off, and password authentication on, with no success ever. The Telus agent also tried to use this method remotely on my computer. The agent got tired and promised to escalate.
So far as iPhone is concerned, you can use Outlook app with regular settings.
I had the same problem as you and my solution was to use a VPN client that connected back to Canada. I had no problem - it was a pain in the backside to remember to turn the VPN on/. However my brother just got back from Spain and the UK and he had a simple solution. It turns out that Apple Mail does not play nicely when you are overseas but if you use the Outlook App - No problem.
He was able to send and receive on his iphone and ipad without making any changes. I was told by a smart IT guy that there are differences with the various mail clients in how they get to the ISP
Hope this helps