Optik tv issues

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Resident
Hi my tv has been stuck saying the optic is initializing for the past 2hrs. I have turned the power on and off as per troubleshooting guidance but nothing is working
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Resident
The internet is showing as connected on my devices but it is showing there is a problem
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Community Power User
Community Power User

If the internet is not working, the Optik TV box will display initializing. Focus first on the modem/gateway Telus provided.

 

To restart your Actiontec modem:

  1. From the back of your Actiontec wireless modem, disconnect the power cord.
  2. Wait 2 minutes.
  3. Reconnect the power cord to the back of your modem.
  4. Check your modem. The following lights should be green:
    • Internet
    • Wi-Fi
  5. Try restarting your computer/device/Optik TV boxes and reconnecting to the Wi-Fi.
  6. Launch your web browser and test your Internet connection.

If that doesn't work try the Initializing troubleshooting steps and call Telus in case there is a connection issue. 

 

https://www.telus.com/en/bc/support/article/my-tv-has-no-video-initializing


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