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If the internet is not working, the Optik TV box will display initializing. Focus first on the modem/gateway Telus provided.
To restart your Actiontec modem:
- From the back of your Actiontec wireless modem, disconnect the power cord.
- Wait 2 minutes.
- Reconnect the power cord to the back of your modem.
- Check your modem. The following lights should be green:
- Try restarting your computer/device/Optik TV boxes and reconnecting to the Wi-Fi.
- Launch your web browser and test your Internet connection.
If that doesn't work try the Initializing troubleshooting steps and call Telus in case there is a connection issue.
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