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Online Support, with no resolution, Didn't seem too concerned...

Pickleskin
Just Moved In

Why is that I chat, online, with your support staff for over an hour, and still, my problem is not resolved? All I want is my the correct time on my emails, and time on the optic-remote, which is 5 hours different.

1 REPLY 1

Nighthawk
Community Power User
Community Power User

It's usually much faster to call in than to use web chat as the person you speak with will only be dealing with you, rather than multiple chats. Some things may be outside of their ability to fix also.


Time on emails?  Can you elaborate further? 

  • Telus.net email?
  • How are you accessing your email? (Webmail, Outlook, other)
  • Are you accessing it from a PC, phone, tablet or other? (and does your device show the correct time)
  • Is it all emails or just some?
  • When did the problem start?
  • Is it the time they are marked as being received? sent? something else?


As for the time on the "Optik remote", I'm not sure what you are referring to as the remote itself doesn't have time on it. Again, way more specific details are required. Optik TV itself pulls the time from the servers directly. When you hit Guide, does the current time that appears match the correct local time?


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