It's usually much faster to call in than to use web chat as the person you speak with will only be dealing with you, rather than multiple chats. Some things may be outside of their ability to fix also.
Time on emails? Can you elaborate further?
As for the time on the "Optik remote", I'm not sure what you are referring to as the remote itself doesn't have time on it. Again, way more specific details are required. Optik TV itself pulls the time from the servers directly. When you hit Guide, does the current time that appears match the correct local time?