05-27-2014 11:45 PM
I just upgraded to Telus 25 only a few days ago and ever since, the network will appear, but nothing will connect to it. I replaced the modem with another telus one but the problem continues to be there. Its only the wifi, the ethernet still works, and also it is only down usually between 4-7pm and will come back around 10 pm. If anyone else has had this problem or knows how to fix it let me know.
05-28-2014 01:14 AM
Have you called in to technical support? Probably the best thing to start with for this issue.
05-29-2014 06:53 AM
@Nighthawk wrote:Have you called in to technical support? Probably the best thing to start with for this issue.
Thanks for giving this information.
05-28-2014 01:42 AM - edited 05-28-2014 01:47 AM
If only your WIFI is down on your Telus Gateway, change the wireless channel. There might be interference from other WIFI in your area.
Channel 9 is near microwave ovens interference. Bad channel.
Try channel 1, 2 or 3.
The other to check is for wifi interfering electrical appliance that is only on during your outage times.
I'll guess that in your upgrade, that you got a new Telus Gateway(to replace your old Telus modem product), which you then replaced with another new Telus Gateway.
05-28-2014 12:29 PM