Not able to surf my channels

[Darlene1]

I have always been able to go to a favorite channel, click on it and surf all the shows on that channel. I can't do this now. When I go to my favorites chanels it won't let me me bring one particular chanel up and then scroll through all the shows. Rebooting doesn't work.

[michaelh · Accepted solution]

I spoke with tech support back east yesterday and he said it had to do with new firmware recently installed and he would raise the issue with them....I told him we want it restored as it was a week ago....OR ELSE....to placate me, he gave me a coupon for some freebies on demand, but I let him know that would not suffice....I will give them some time AND THEN...

[NFtoBC]

What happens if you go to a channel by entering its number?

[Darlene1]

Yes that would work, but then it's pointless setting up all my favorite chanels, go into my favortes to see the chanel number, then go back and enter the number so I can scroll two weeks ahead to record the shows I like.

Everything was working fine for past 4 years, now I have the new fibre optik system and it stopped just yesterday, the surfing problem, I mean. Very frustrating. Thank you for your response.

[michaelh]

Same problem here....lets all move to providers who offer that feature....remember, what Telus is providing IS NOT FREE....we pay good money for it...

[Darlene1]

I was able to surf my favorites chanels for years, up until yesterday. Now I can't find my favorites list eithet. So frustrating.

[michaelh · Accepted solution]

I spoke with tech support back east yesterday and he said it had to do with new firmware recently installed and he would raise the issue with them....I told him we want it restored as it was a week ago....OR ELSE....to placate me, he gave me a coupon for some freebies on demand, but I let him know that would not suffice....I will give them some time AND THEN...

[Darlene1]

Oh thankyou so much! Yes I thought it had to do with some update. Good for you and much appreciated! I will try and be patient! I inadvertently clicked solved and I should not have as this is not yet solved. I was just happy that telus was working on this issue, but it's not fixed yet!

[Darlene1]

How did you get ahold of tech support back east? I quit trying to get someone on phone.

[michaelh]

I called Telus tech support ( their BC number) and left my info for them to call me when a technician is available.....the guy called and he was actually in Quebec....very helpful...my reason for calling was in connection with having to refresh my modem too often to restore internet connection....he walked me through it , got that fixed and then I mentioned the problem with the guide....he tried to fix it from his end but no go....I later figured out an alternative but it is nowhere near the other option, and very limited....so here we are....




Michael H.

[NFtoBC]

We haven't set up favourites, but my experience with regular channels parallels yours. Just wanted to see if it extended beyond your favourites list or not. Looks like time to complete a suggestion in the Ideas section, where Telus staff review all suggestions.

[Darlene1]

Was always working before, but now cannot surf programs on one particular chanel. This just started yesterday. If it doesn't fix itself soon, I guess I will have to call them, which I really don't want to waste my time in hold.

[jrueger]

For some reason the behaviour has just changed to show the past 24 hours - so if you use the left fast rewind key once or twice you do get to the Channel Number and can then scroll down through the upcoming shows for that specific channel.

[Darlene1]

It worked! Thank you so much, now I can get on with my recordings. Much appreciated!

[michaelh]

You need to go back about 36 hours to get to the channel column....
We should continue to harangue Telus until they fix it...its not t as if we are accessing other networks through them....




Michael H.