If your phone service is still out, you'll want to contact Telus directly and give them the phone number of the line having issues so they can properly test it. You won't be able to get a repair requested from the forums here.
By phone: 1-888-811-2323
By online chat: Click https://www.telus.com/en/bc/support/contact-us and click on the purple chat icon in the lower right (recommended from a PC, not a phone or tablet)
More information: https://www.telus.com/en/bc/support/article/home-phone-no-tone
There was an outage earlier but it's listed as fixed. It's still possible that something else is causing no dialtone.
Service(s): Home Phone Services
Impact(s): Up to 2250 Home Phone customers being unable to make or receive calls
Location: Creston, BC
Start: 2019-04-03 17:05 (PT)
End: 2019-04-03 19:13 (PT)
Root Cause: Issue at TELUS facility requiring remote reset