@Rocky_Passarell wrote:Does Telus not need to be responsible and provide a service?
Not if there is some technical reason such as lack of infrastructure to complete an install. The deregulation of telecommunications in larger centres is clearly a double-edged sword.
You could request a cellular-based internet gateway / hub, and wireless home phone service in the interim, which would at least allow your wife's and daughter's connectivity needs to be met.
EDIT: In the case of a condominium, the board / condominium association often chooses which telecommunications supplier gets access to the communications room. In some cases they choose one for phone and another for TV / Internet. Other times they choose both & allow the residents to select which ISP to act as the supplier to their individual condo unit. Getting approval from a Condo board can be a long process.
I asked if I could get a rocket stick(continue to pay my regular price) for my internet use till the problem could get resolved and the Telus manager stated that I could try and arrange with Telus mobility directly. The manager also explained that Telus Phone, Internet and TV are ran as separate entities then Telus mobility. The manager stated that I would be in an endless loop "Not a Telus mobility problem, contact Telus Home...vice versa..."
It is just shocking that Telus believes waiting 13 weeks is an acceptable solution. In 2003 I had the exact same problem and they provided a cell phone till the problem could be resolved.
Strange thing is that I moved into a new town home complex with 5 condos. 2 of the condos have Telus, 2 have Shaw and I am in the 5th complex (trying to get Telus).
You may have more success if you ask to purchase the following:
Telus High Speed Internet with Smart Hub (with an adjustment on length of term), not a "Rocket Stick", as that is a different solution.
and Wireless Home Phone (again with an adjustment on length of term)
Describing that as Telus cannot service your current location with wireline services, you wish to stay with a Telus solution rather than switch to their competitor, can they help you out!
Thanks for the info. I received my third phone call from Telus Management today and they were not able to offer anything. If it was a short time, like up to 2 weeks then they could work with something in the mobile area but not 13 weeks. On Saturday and Sunday, Telus management contacted me to cancel the service contract and I was told my service contract was to be cancelled. Just received my third call from management and he confirmed that the service is still not cancelled but he will action.
Might be worth going to the news and explaining my problem.