07-14-2018 12:05 PM
07-14-2018 12:24 PM
NO lights suggests a power supply problem, either the wall wart, or internally. Do you have the option to try another power supply of the same voltage output and wattage, or test the power supply somehow?
The V1000h is an older device, and may have failed.
07-14-2018 12:38 PM
07-14-2018 01:45 PM - edited 07-14-2018 01:47 PM
Probably best to call Telus at this point. If the modem is the issue, they'll replace it with the new one.