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There is no dial tone on the phone but the Internet is working fine, any troubleshooting steps that can be performed before calling in for help?
Go to Solution.
Usually, unplugging all phones for a minute helps. You can check this site too: http://goo.gl/9HDaH
If your internet is working it suggests either a disconnection on telus's end or your phone is either broken or unplugged. If you have a cheap wired phone plugged in and it doesnt work i suggest calling in.