Newish customer Poor wifi since the beginning. How to fix....?

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Resident

Bad wifi connection. All of the time

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All-Star

If your router is tucked away in a corner of your house then call TELUS and ask for a wifi extender. 

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Advocate

@ Csa73


What is the exact problem you are having with WiFi?


- Is it slow speeds? Have you done a speedtest to see what kind of speed you are getting?

- Is it a weak wireless signal? Is it happening on all devices? Does it happen in all parts of your home?


The more information you can provide, the closer we can get to a solution.


A wifi-extender is not necessarily the solution, sometimes tweaking the wireless settings on your modem can resolve the issue.


I encourage you to call Telus tech support, we are open 24/7, including holidays, and we'll be happy to troubleshoot with you.


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