Solved! Go to Solution.
That was what did it. I have never used one of those buttons, I just relied on the 10 sec unplug for basic reset or the 30 sec reset if my old routers had major issues!
Would you mind posting current Firmware version T3200M is running now from Actiontec config http://192.168.1.254
Thanks in advance.
I'm pretty sure that using the power button on the back is the same as unplugging it and plugging it back in.
It could be that the wifi selects another channel after doing the restart which is why it seems to solve the problem. You might have a lot of noisy wifi neighbours or something. Microwave ovens will affect 2.4Ghz as well btw. So if you're in an apartment it's possible that a neighbour could knock out your signal every time they use their microwave. Just FYI. Use 5Ghz instead if at all possible.
@RioganA hardware reset is the same as a factory reset. Keep in mind you will need to redo all your wireless settings as they've been reverted to default.
So I just got internet 50 hooked up in my new apartment and my WiFi (5 ghz) is cutting out like mad. I will unlock my galaxy s6 and have to manually connect back to the internet each time. It will say I am connected but right under the ssid it says "Internet not available" but as soon as I connect it will give me 25-35 Mbps and I will be good for a while.
I used to have an Asus router at home putting out 5 ghz, and never had this issue, and I have never seen it pop up on any device I have owned.
I know I should call support, and I will, but with the move I just dont have time yet. I figured since it is a new modem somebody else might be having this issue.
I had the exact same issue with T3200M as well same phone Galaxy S6 tried every troubleshooting I could think of except wiping phone several other 5G devices in our condo have no issues staying connected whatsoever.
Strangely enough I recently switched cell carriers from Wind-->Public Mobile (Telus subsidiary) and now my S6 keeps 5G connected much better no clue why that would make any difference
If the internet light is going red, that usually indicates a problem on the connection between the modem and Telus. Resetting the modem itself is not going to solve that. Rebooting it may solve the problem temporarily as you've seen. They should be able to see it losing the connection and troubleshoot from there. If they can't find the problem on their end, a visit from a tech would be the next step.