My internet is extremely slow and inconsistent.

[Rippieus]

For the past month, my high-speed internet has been really slow on my phone (32.60mbps) and my laptop great (78.73mbps). But here is the real issue, on my laptop (Macbook Pro) when I close my browser (Chrome) I have to turn off my wifi and turn it on again to have internet again. Works consistently until I close my browser then I have to do it all over again. Only happens on Chrome, not Firefox or Safari and checked for updates and all is good there. On my Android, I don't have that issue even though I use Chrome but do have a much slower wifi speed!      Ideas?

[Rippieus]

Sorry, some info in my topic above is wrong but couldn't find the topic edit switch anywhere. Anyways, my download speed is NOT good at 78mbps on my laptop and I have the GB package. It's even worse on my P40 Pro at 32mbps.

Thanks for reading and even a bigger thanks to the ones that reply!

[WestCoasterBC]

Do you have smart steering enabled? Only one SSID or do you have two separate networks a 2.4ghz and a 5ghz one?

Connect an Ethernet cable to your device(s) that are slow, then check your speed. Have you downloaded the Telus My Wi-Fi app? I suggest you download it. Once downloaded click on “network”, select the modem and run the speed test. 

Post your results.

[NFtoBC]

Have you tried resetting your modem to factory specs, as described in another recent post? You may need a paperclip to complete the task.

[FuzzyLogic · Accepted solution]

There are numerous things that can affect wi-fi speeds. Telus has a utility that may help diagnose the problem:

Slow Internet speed troubleshooting | TELUS Support