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Muting on Slimline remote

mchartrand
Just Moved In

I reset my Slimline remote and now my softmute/mute does not work for my tv

3 ACCEPTED SOLUTIONS

Parrot
Advocate

Hey there,

You can try to reset the remote then reprogram it again:
 

Reset the remote to factory specifications:
 
1.  tap mode until the red LED appears beside TV 
2.  press Options for a minimum of three seconds, TV LED will flash twice 
3.  enter code 1000, OPTIK LED will flash twice 

After the remote has been reset,  attempt to re-program the remote with the proper TV code

http://static.telus.com/common/cms/files/get-help/programming_instructions_for_your_tv.pdf
 

View solution in original post

Thanks.  Tried that a couple of times but still no mute.

View solution in original post

If you've done the steps provided by Parrot, would be best to contact Technical Support at  310-8324 as you might have a faulty remote.

View solution in original post

3 REPLIES 3

Parrot
Advocate

Hey there,

You can try to reset the remote then reprogram it again:
 

Reset the remote to factory specifications:
 
1.  tap mode until the red LED appears beside TV 
2.  press Options for a minimum of three seconds, TV LED will flash twice 
3.  enter code 1000, OPTIK LED will flash twice 

After the remote has been reset,  attempt to re-program the remote with the proper TV code

http://static.telus.com/common/cms/files/get-help/programming_instructions_for_your_tv.pdf
 

View solution in original post

Thanks.  Tried that a couple of times but still no mute.

View solution in original post

If you've done the steps provided by Parrot, would be best to contact Technical Support at  310-8324 as you might have a faulty remote.

View solution in original post