Muting on Slimline remote

[mchartrand]

I reset my Slimline remote and now my softmute/mute does not work for my tv

[Parrot · Accepted solution]

Hey there,

You can try to reset the remote then reprogram it again:
 

Reset the remote to factory specifications:

1.  tap mode until the red LED appears beside TV 

2.  press Options for a minimum of three seconds, TV LED will flash twice 

3.  enter code 1000, OPTIK LED will flash twice 

After the remote has been reset,  attempt to re-program the remote with the proper TV code

http://static.telus.com/common/cms/files/get-help/programming_instructions_for_your_tv.pdf
 

[mchartrand · Accepted solution]

Thanks.  Tried that a couple of times but still no mute.

[Parrot · Accepted solution]

Hey there,

You can try to reset the remote then reprogram it again:
 

Reset the remote to factory specifications:

1.  tap mode until the red LED appears beside TV 

2.  press Options for a minimum of three seconds, TV LED will flash twice 

3.  enter code 1000, OPTIK LED will flash twice 

After the remote has been reset,  attempt to re-program the remote with the proper TV code

http://static.telus.com/common/cms/files/get-help/programming_instructions_for_your_tv.pdf
 

[mchartrand · Accepted solution]

Thanks.  Tried that a couple of times but still no mute.

[Koalas · Accepted solution]

If you've done the steps provided by Parrot, would be best to contact Technical Support at  310-8324 as you might have a faulty remote.