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Misled into late fees

GuangZhiXiao
Just Moved In

GuangZhiXiao_0-1666801798604.png

This is what I see when I logged into mytelus. I assumed that I had paid off my bill but I have gotten emails on late fees.

 

Later on when I click view bill, then I could see the correct amount owing.

 

I don't care too much about the late fees in this particular case (about 2$) but it would be nice if this bug is fixed.

3 REPLIES 3

T-Speed
Community Manager
Community Manager

Hi @GuangZhiXiao 

Are you getting this when you log in via the TELUS app or in the browser? 

It happened in the browser.

dru
Community Manager
Community Manager

@GuangZhiXiao I see an image of the "prohibited" symbol. Is that what you're referring to? If so, does it span the entire page in place of where the account breakdown should be?