Misleading Website

[TerribleService]

Why does Telus not disclose the real fees associate with their services on their website, similar to what other service providers disclose? I can only assume that they do not want customers to compare plans and to trap them into long term contracts where they would need to re-mortgage their home in order to cancel their contract? I also find it interesting that when contacted directly (60 minute wait), they still were not willing to disclose the actual fees associated with their services? 

[NFtoBC]

Is there something in particular you wish clarified?

[JayupNorth]

If they don't disclose costs, which they have done before, I just call and complain to billing.  So far, I have been 100% successful in not paying anything I haven't agreed to.  Now, I just ask about costs anytime I agree to let them do something and write down names.

[Nighthawk]

Depending on what costs are being questioned, at the bottom of many of the pages on the Telus website there is a big button that says Show Conditions and brings up fine print including some of the possible fees.

[CaseyT]

I as well have asked Telus to cover some unexpected cost and they have agree.

they did the right thing, concerning the situation and I thanked them for it.

Good job Telus nice to see a company that believes in what they say.