02-23-2017 02:44 PM
Why does Telus not disclose the real fees associate with their services on their website, similar to what other service providers disclose? I can only assume that they do not want customers to compare plans and to trap them into long term contracts where they would need to re-mortgage their home in order to cancel their contract? I also find it interesting that when contacted directly (60 minute wait), they still were not willing to disclose the actual fees associated with their services?
02-23-2017 03:02 PM
Is there something in particular you wish clarified?
02-23-2017 09:56 PM
If they don't disclose costs, which they have done before, I just call and complain to billing. So far, I have been 100% successful in not paying anything I haven't agreed to. Now, I just ask about costs anytime I agree to let them do something and write down names.
02-23-2017 11:14 PM
Depending on what costs are being questioned, at the bottom of many of the pages on the Telus website there is a big button that says Show Conditions and brings up fine print including some of the possible fees.
02-24-2017 02:19 PM
I as well have asked Telus to cover some unexpected cost and they have agree.
they did the right thing, concerning the situation and I thanked them for it.
Good job Telus nice to see a company that believes in what they say.