Hi, is it possible that you can visit one of the following speed test websites and post the results:
Please choose the one that is closest to you if you don't live in one of the above mentioned cities
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For more assistance, you may contact us at www.telus.com/chat
@ Telus Tech - The upstream rate he posted is a very clear indication of where the issue is. His modem is not connected at full rates. A speedtest would not be beneficial with clear numbers like that.
Jimmy - Call Telus and have them confirm that your line is indeed capable of supporting the full 10mbps upload speed. The upload rate is less than 1/5th what it should be.
I had to get 2 visits from Telus to try to get the issue fixed (it wasn't), and it turns out it's due to my neighbourhood not usually being eligible for the 50/10 plan, but because I only had the internet plan and not TV, Telus sold it to me anyway.
The first guy to stop by said that the cables they were using leading to the building would likely need to be replaced, but the second person didn't seem to consider it.
Yeah, it sounds like the distance from the relay and an older type of cable being used is what's causing the slower speeds. I had 25/5 before though, and was getting speeds equivalent to the 15/1 plan.
I was told that getting the 25/5 plan again but keeping it on bonded lines from the modem they gave me for the 50/10 might help to maximise the speed. Does that make sense?