Loss of Internet

[stellar_jay]

I have a Gigaset 587 Telus Internet receiver box and a D-Link Dir 615 router feeding a Mac OS latest version computer.

Recently, the Telus  Gigaset box drops the internet connection every few minutes during use, particularly when accessing web sites with lots of graphics.

I have to reboot by turning the box off and then on.

This was not happening very often before.

Do I need a new internet box or is there something else causing the problem.

Frustrated.

[nasty]

Gigaset are old and obsolete and sucked too. Current gateways http://www3.telus.net/chatsupport/#  ActionTec and Zyxel.

No modem only option, unless a mobile Tech has an old stock ALU-7130(Vdsl with Adsl fallback) stashed away.

You could ask if an old stock Speedtouch modem is still available(Adsl).

Your replacement will be a Zyxel Gateway. No bridge mode available.

You can buy your own DSL modem.  Since the Gigaset is only Adsl, your new modem can be Adsl. $20-$40. Telus will not support it.

Important setting.

VCI:.33

IPoE

NO need for PPPoE.

How to set up a customer owned Zyxel, with Zyxel firmware, on VDSL. About $130 online.

http://forum.telus.com/t5/Internet-TV-Home-Phone/How-do-I-setup-a-Non-Telus-VSG1432-to-work-on-Telus...

[NFtoBC · Accepted solution]

Call Telus for a replacement, or as @nasty states, you can buy your own.

Routers and Gateways do not last forever; a Gigaset lasting this long is rare.