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Loss of Internet

stellar_jay
Just Moved In

I have a Gigaset 587 Telus Internet receiver box and a D-Link Dir 615 router feeding a Mac OS latest version computer.

 

Recently, the Telus  Gigaset box drops the internet connection every few minutes during use, particularly when accessing web sites with lots of graphics.

 

I have to reboot by turning the box off and then on.

 

This was not happening very often before.

 

Do I need a new internet box or is there something else causing the problem.

 

Frustrated.

1 ACCEPTED SOLUTION

NFtoBC
Community Power User
Community Power User
Call Telus for a replacement, or as @nasty states, you can buy your own.

Routers and Gateways do not last forever; a Gigaset lasting this long is rare.
NFtoBC
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2 REPLIES 2

nasty
Rockstar

Gigaset are old and obsolete and sucked too. Current gateways http://www3.telus.net/chatsupport/#  ActionTec and Zyxel.

No modem only option, unless a mobile Tech has an old stock ALU-7130(Vdsl with Adsl fallback) stashed away.

You could ask if an old stock Speedtouch modem is still available(Adsl).

 

Your replacement will be a Zyxel Gateway. No bridge mode available.

You can buy your own DSL modem.  Since the Gigaset is only Adsl, your new modem can be Adsl. $20-$40. Telus will not support it.

 

Important setting.

VCI:.33

IPoE

NO need for PPPoE.

 

How to set up a customer owned Zyxel, with Zyxel firmware, on VDSL. About $130 online.

http://forum.telus.com/t5/Internet-TV-Home-Phone/How-do-I-setup-a-Non-Telus-VSG1432-to-work-on-Telus...

NFtoBC
Community Power User
Community Power User
Call Telus for a replacement, or as @nasty states, you can buy your own.

Routers and Gateways do not last forever; a Gigaset lasting this long is rare.
NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post